GSI is committed to protecting your personal information and respecting your privacy and rights when it comes to information processing. GSI is committed to maintaining compliance with current data protection legislation, any future legislation that comes into force as and when required, and to maintain transparency about how it processes personal data. GSI processes the personal data of both its own employees and its business contacts and works to robust information security policies to ensure this data is kept secure and the risk of data breach is reduced to a minimum.
This Privacy Notice informs you how and why GSI collects your personal information, how GSI processes your personal information, who has access to your personal information, and details your rights as an individual to control how your personal information is processed.
By continuing to use GSI’s services you give GSI permission to process your personal data for the purposes identified as set out within this Privacy Notice.
To comply with the data protection requirements of the General Data Protection Regulation (GDPR), there must be a lawful basis to collect, process and store any personal data that you provide GSI with. For GSI as a data controller, the lawful bases under which personal data is processed include:
The contractual agreement with each individual or company for the provision of services. Personal information that GSI collects during the processes will be limited to what is necessary and processed for the purposes of fulfilling its contractual obligations.
Where the processing is necessary for the purposes of legitimate interests pursued by GSI or by yourselves as a third party. For example, GSI may occasionally send out communications using your contact details that are of specific importance, including invoices, Circular Letters, or may ask for your input when developing a new service.
Any active consent you may have given GSI to receive or access particular services where another lawful basis does not apply. You will be asked to demonstrate your consent with an affirmative action, such as ticking a box or filling in your email address.
When you access and browse the GSI website and when you correspond with GSI by phone, post or email, you may give GSI information about yourself. This information can include your name, postal address, email address, landline and/or mobile telephone number and information about your employment (including your job title, responsibilities and employer’s details) as well as other personal information.
This Privacy Notice applies, but is not limited to, personal information that GSI collects from:
visitors to the GSI website, associated third party organisations, suppliers, complainants and other individuals in relation to a complaint or enquiry;
individuals who use GSI services, job applicants and GSI current and former employees;
visitors to the GSI Head Office (including passers-by).
Where GSI collects personal data (for example your name, postal address or e-mail address) this information is used exclusively by GSI for providing the services you have requested or which are detailed within your service contract, or for controlling access to restricted areas. GSI will only pass your personal data to relevant third party organisations or individuals either as a contractual requirement, with your explicit consent, or if specifically compelled to do so by law or court order or other legitimate reason.
Unfortunately, the transmission of information via the internet is not completely secure. Although GSI does its best to protect your personal data, it cannot guarantee the security of your data transmitted to the GSI site; any transmission is at your own risk. Once GSI has received your information, robust information security measures in place protect it and minimise the risk of unauthorised access.
Public Website Areas
You can visit the GSI website without revealing who you are or giving any information about yourself, except where you voluntarily choose to give GSI your personal details via e-mail or by enquiring about any of GSI’s services.
In order to access certain services on the GSI website you may be required to fill in a web form which includes completing your personal details. When you submit a web form, this information is sent directly to GSI only, and is then processed as appropriate.
NSI occasionally monitors the IP addresses of visitors to assess the usage of the site and, for example, identify which pages are most popular. NSI does not link these IP addresses to personal data such as a visitor’s name and/or e-mail address etc. The data collected in this way is completely anonymised.
People who email GSI
GSI may monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
You can contact GSI via Facebook, Twitter, by direct message if you wish to enquire about GSI services or wish to comment on GSI services. These communications are managed by GSI’s Marketing department and are only ever shared internally at GSI, either for the purpose of providing you with the information you have requested, NSI receives enquiries about services through the website and by telephone, post and email. Enquiries will typically require the person to enter some form of contact details to allow GSI to follow them up.
For general enquiries, a record of the enquiry is retained by GSI until the enquiry has been dealt with and no further follow up is needed.
GSI retains all information regarding a throughout the life of a contracted customer and then for 7 years should that approval cease. This includes audit records, contact details, and any other information collected by GSI as part of the contract. This retention period ensures GSI complies with relevant data retention legislation where applicable, and allows GSI to follow up with any legal proceedings or further actions following the contract ceasing.
All information provided to GSI by is treated as Confidential. This information is stored securely on GSI’s internal database. Any financial details given have access limited to the relevant GSI departments only.
GSI has CCTV cameras installed around the Head Office in Keighley for the purposes of crime prevention and public safety. GSI staff, visitors to GSI or passers by may be recorded on these cameras. The footage is stored by GSI for a limited time before it is overwritten. GSI may monitor the footage in the event of a security breach. GSI will only ever share the footage with the local Police force in the event of a criminal investigation.
Under the General Data Protection Regulation (GDPR) and the Data Protection Act 1998 (DPA), GSI recognises and respects that you have rights as an individual providing personal data:
You have the right to know exactly how your personal data will be processed by GSI. GSI commits to processing your data fairly, lawfully and transparently, details of which are set out in this Privacy Notice.
You have the right to request access to the personal data that GSI holds about you.
You have the right to request changes to the data held about you if the data is incorrect or requires additional information.
You have the right to request erasure of your data or the right to be forgotten completely, where there is no legitimate reason for your data to continue to be processed.
You have the right to request that processing of your data is restricted so that the data remains stored but is not further processed by GSI.
You have the right to request a copy of your data in a portable format.
You have the right to object to your data being processed, if the processing is for a legitimate interest without compelling grounds, or for direct marketing.
You may notify GSI of any request to change how your personal data is processed or to update your records by telephone, email or post (- see ‘How to Contact Us’).
GSI retains the right to continue processing personal data if there are compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual, or the processing is for the establishment, exercise or defense of legal claims.
This Privacy Notice is regularly reviewed and may change from time to time.
GSI makes every effort to ensure that the information provided on its website is accurate and current. However, it cannot guarantee this and cannot accept responsibility for any errors, omissions, misstatements or mistakes on the website. Anyone becoming aware of such matters is requested to notify GSI in writing or by e-mail.
Last updated: (16/06/2021)
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